CODE: PICAPICA FOR $$ OFF | FREE SHIPPING ON ORDERS $80+
CODE: PICAPICA FOR $$ OFF | FREE SHIPPING ON ORDERS $80+
SHIPPING & ORDER POLICY
ORDER CONFIRMATION
After placing your order, you should receive an order confirmation email immediately.
If you did not receive your confirmation email, it may be due to one of the following:
The email address entered at checkout was incorrect
The email was sent to your spam or junk folder
Your email inbox is full and cannot receive new messages
If you are unable to locate your confirmation for any reason, please contact us as soon as possible at:
To help us locate your order quickly, please include:
Full name used at checkout
Approximate date the order was placed
Items ordered if known
Email address you may have used
Phone number associated with the order
SHIPPING & DELIVERY PROCESS
When you place an order with Pica Pica Tx Inc., your candies are made fresh to order.
Processing Time 3 to 5 Business Days Monday to Friday
Does not include weekends or holidays
During this time, your order goes through our full in house production process:
We prepare and coat each candy with our signature blends
Candies are set and dried properly to maintain quality
Each product is portioned and bagged by hand
We seal and adjust the air inside each package to preserve freshness
Orders are organized, packed, and labeled for shipment
We do not pull products from shelves. We manufacture our candies, chamoy products, and packaging in house.
PROCESSING DELAYS
During high volume periods such as product launches, promotions, live sales, or holidays, processing times may be extended.
SHIPPING & TRACKING
Once your order is completed, you will receive a shipping confirmation email with tracking information.
When you receive tracking, it means your order has been processed and is preparing to be picked up by the carrier.
Please allow 6 to 24 hours for tracking to update after the label is created.
During this time, tracking may show as label created or may not update immediately.
Once scanned by the carrier, you will be able to see full tracking updates.
IMPORTANT TRACKING NOTE
We strongly recommend checking your tracking information before contacting our customer support team.
Our team has access to the same tracking information provided by the carrier.
TRANSIT TIME AFTER PROCESSING
Estimated shipping time 3 to 5 business days
Carrier delivery days Monday to Saturday
Transit times may vary depending on distance, carrier operations, and external conditions.
TRACKING ISSUES
If your tracking has not updated after a reasonable amount of time, or you notice no movement after several days, please contact us:
Customer Support Hours
Monday to Thursday 8 AM to 4 PM
Friday 8 AM to 12 PM
IMPORTANT SHIPPING DISCLAIMER
It is the customer’s responsibility to ensure that all shipping and contact information is correct at checkout.
If an order is already processing or in transit, we cannot modify or correct the shipping address.
Carriers such as USPS do not reliably change delivery addresses once a package is in transit.
If an incorrect or incomplete address is provided:
The package may be delivered to the address entered and cannot be recovered
Or the package may be returned to us
In both situations, the order is considered lost due to incorrect information provided at checkout.
ADDRESS CHANGES
If you need to update your address, you must contact us immediately after placing your order.
Due to the speed of our fulfillment process, orders may already be packed or in queue even if tracking has not been received.
Once an order is in processing, we cannot guarantee that changes can be made.
We are unable to search through completed packages once they are packed and ready for shipment.
DELIVERED PACKAGES AND CUSTOMER RESPONSIBILITY
Once a package is marked as delivered by the carrier, it is considered successfully delivered.
Customers are responsible for locating and retrieving their package.
If your tracking shows delivery to a parcel locker, a key or access should be provided by your local carrier.
If you do not receive access to your parcel locker, you must contact USPS, your mail carrier, or your apartment management directly.
Pica Pica Tx Inc. does not have access to parcel lockers, mailrooms, or delivery locations and cannot retrieve packages on your behalf.
If your package is delivered to a front office, leasing office, or mailroom, it is the customer’s responsibility to contact that location and retrieve the package.
RETURNED PACKAGES INCORRECT ADDRESS
If a package is returned to us due to an incorrect or incomplete address:
The product will be disposed of due to food safety standards
The order cannot be reshipped
We are not responsible for delivery outcomes caused by incorrect or incomplete addresses.
In these cases, store credit may be issued at our discretion.
Refunds to the original form of payment will not be provided.
Any store credit issued in these cases is provided as a courtesy and is not guaranteed.
LOST OR STOLEN PACKAGES
Once your order has been shipped and tracking has been provided, Pica Pica Tx Inc. is not responsible for lost or stolen packages.
If your package is marked as delivered but you did not receive it, you must contact the carrier directly.
TIME SENSITIVE CLAIMS
You must contact us within 7 days of delivery for any issues including:
Lost packages
Damaged items
Incorrect items
Return to sender situations
Requests submitted after 7 days will not be eligible for review.
ORDER CANCELLATIONS AND ORDER CHANGES
Orders are processed quickly and may enter production shortly after being placed.
Orders cannot be canceled once placed.
If a cancellation request is submitted before processing begins, store credit may be issued at our discretion.
Once an order has entered processing, production, packing, or carrier pickup queue, we are unable to cancel, modify, or retrieve the order.
If you would like to add items to your order, you must contact us immediately after placing it. We may be able to assist only if the order has not yet entered processing.
Customers are responsible for reviewing all order details before completing their purchase.
REFUNDS AND EXCHANGES
All sales are final.
Due to the nature of our products, we do not offer open returns.
All approved resolutions are issued as exchange or store credit.
If requesting a return or exchange:
At least 80 percent of the product must be returned even if opened
Returned items are disposed of and not reused due to food safety standards
If the product is not returned, no exchange or store credit will be issued.
If an exchange is approved, additional fees may apply.
DAMAGED ITEMS AND ORDER ISSUES
If your order arrives damaged or there is an issue with your order, you must contact us within 7 days of delivery.
To review your request, we require clear photo evidence including:
The shipping box
Damaged items
Shipping label
Packing slip
If proper documentation is not provided, we are unable to process any request.
RESOLUTION TERMS
All requests are reviewed on a case by case basis.
Approved resolutions are limited to exchange or store credit.
Refunds to the original form of payment are not offered except in cases where the issue is verified as a direct error on our end.
NO FREE SHIPPING ON SUBSCRIPTIONS
Subscription items do not include free shipping.
As of October 2025, Pica Pica Tx Inc. no longer offers free shipping on subscriptions.
Subscriptions only provide a better price on the variety pack.
Shipping fees still apply to all subscription orders.
SUBSCRIPTION POLICY
Subscription items are billed automatically every 30 days.
To cancel or modify your subscription, please contact:
A minimum of 5 fulfilled orders is required before cancellation
No exceptions
EXPEDITED SHIPPING
We do not offer expedited shipping at this time.
INTERNATIONAL SHIPPING
We do not ship internationally at this time.
Last updated April 27, 2026. Pica Pica Tx Inc. reserves the right to update or modify these policies at any time without prior notice.
